CLAIM AND SERVICE

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Claims & Warranty Service

At Baby Toyes, we stand behind the quality of every product we ship. We understand that when it comes to your children, only the best will do. If your order arrives damaged, is missing a part, or encounters a manufacturing defect, we are committed to making it right swiftly and professionally.

Our Warranty & Claim Policy

We offer a dedicated claims process to ensure that your little ones aren't kept waiting for their playtime. Please review our guidelines below to initiate a service request:

  • Reporting Period: All claims for damaged or defective items must be reported within 48 hours of delivery.

  • What is Covered: Manufacturing defects, shipping damage, or receiving the incorrect item.

  • What is Not Covered: General wear and tear from play, damage caused by improper assembly, or accidental damage after the item has been used.

How to File a Claim

To ensure a smooth and quick resolution, please follow these steps:

  1. Document the Issue: Take 2–3 clear photos (or a short video) of the defect or the damaged packaging.

  2. Contact Support: Reach out to our claims team via WhatsApp or Direct Call at +92 328 8130722.

  3. Provide Order Details: Please have your Order ID and the date of purchase ready so we can locate your account instantly.

Service Resolution

Once your claim is submitted, our team will review the details and get back to you within 24 to 48 hours. Depending on the situation, we will provide one of the following:

  • A replacement for the damaged part.

  • A brand-new replacement of the entire product.

  • A store credit or refund if the item is no longer in stock.

Note to Parents: Your trust is our greatest asset. We promise to handle every claim with the care and urgency it deserves, ensuring your child’s play remains uninterrupted.